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Citizenm Boston Back Bay Hotel Room photoCitizenm Boston Back Bay Hotel Business photoCitizenm Boston Back Bay Hotel Macro Details photo

Citizenm Boston Back Bay – A Favorite for Families in Boston

•
8.7|Great
Check rooms and rates
From$89 /nightOnly on Our Website-10%
Check-in
11Nov
Check-out
12Nov
Guests
2 Guests
Key details

About the Hotel

408 Newbury Street, Boston, MA 02115
-
Steps from Newbury Street
Great
8.7
9.2
/10
4.3
4.5
/5

3-star hotel with iPads in every guest room and 24-hour reception in Boston's Back Bay

Amenities

The hotel offers a fitness centre, a restaurant, and a bar on the second floor. A 24-hour front desk provides luggage storage and express check-in/check-out services. Additional facilities include a shared lounge/TV area and a lift with key card access for security.

Rooms

Every room has an iPad that controls the lights, TV, blinds, and room temperature. Rooms include air conditioning, a private bathroom, a safe deposit box, and a wardrobe. Some rooms offer city views or premium views of Massachusetts Avenue and the Charles River.

Dining

The on-site restaurant serves international cuisine with buffet, vegetarian, and vegan breakfast options available. The hotel's cocktail bar and lounge area provides a space for social interaction. Guests can purchase food and drinks at the bar 24 hours a day.

Location

The hotel sits at the intersection of Massachusetts Avenue and Newbury Street, opposite the Hynes Convention Center T Station. Fenway Park is a 16-minute walk away, and the Boston Museum of Fine Arts is 1.3 km from the hotel. Massachusetts Institute of Technology is 1.7 km away, and Boston University is a 19-minute walk.

Services

The hotel provides 24-hour security with CCTV in common areas, CCTV outside the property, smoke alarms, and fire extinguishers. Wheelchair-accessible rooms and facilities for disabled guests are available. The property is allergy-free and non-smoking throughout, with an invoice provided upon request.

Highlights

Rooms: iPads control TV, lights, blinds, and temperature

Dining: International cuisine with vegan and vegetarian breakfast

Location: Intersection of Massachusetts Avenue and Newbury Street

Services: 24-hour front desk and luggage storage

Accessibility: Wheelchair-accessible rooms and facilities for disabled guests

Entertainment: Cocktail bar and lounge area for social interaction

“This hotel's location, where Massachusetts Avenue meets Newbury Street, puts guests in the heart of Back Bay. The rooms themselves are streamlined and tech-forward, featuring iPads that control everything from temperature to entertainment. I think its modern style and international vibe make it a smart choice, particularly for those visiting local universities or the Hynes Convention Center.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • King Room High Floor
    2 persons
    155 sq. feet
    1 King-size bed
    Air conditioning
    Heating
  • King Room
    2 persons
    155 sq. feet
    1 King-size bed
    Air conditioning
    Heating
  • King Room Accessible
    2 persons
    155 sq. feet
    1 King-size bed
    Air conditioning
    Heating
Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.9/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Allergy-free rooms
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Dining

  • Restaurant
  • Bar/ Lounge area

Spa & Leisure

  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating

Bathroom

  • Free toiletries
  • Sink

Media

  • Flat-screen TV
  • iPad
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Citizenm Boston Back Bay Location

408 Newbury Street, Boston, MA 02115
Map view
Nearby
Library
The Mary Baker Eddy Library
1400 ft
Convention Centre
John B Hynes Veterans Convention Center
1600 ft
Spa Centre
Newbury Street
1800 ft
200 Massachusetts Ave The Mary Baker Eddy Library
The Mapparium
1400 ft
815 Boylston Street
Boylston Street
1900 ft
Museum
Ayer Mansion
900 ft
Boston
Kenmore Square
1900 ft
Restaurants
Boston Burger Company
600 ft
1100 Boylston St
The Bebop
800 ft
1116 Boylston St
Pad Thai Cafe
1000 ft
6 Hemenway St
Sonsie
700 ft
327 Newbury Street
Cornish Pasty Co
700 ft
51A Massachusetts Ave
Sweet Cupcakes
800 ft
49 Massachusetts Ave
Summer Shack
1400 ft
50 Dalton St Ste 2
Dillon's Restaurant and Bar
1000 ft
955 Boylston St
The Corner Tavern
900 ft
421 Marlborough St
Explore Boston
Explore Boston's Back Bay
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Fenway Park
Fenway Park
12 minutes' walk
Fenway Park, home of the Boston Red Sox, is the oldest ballpark in Major League Baseball, offering guided tours.
Museum of Fine Arts
Museum of Fine Arts
17 minutes' walk
The Museum of Fine Arts features a comprehensive collection from ancient to contemporary art, with free admission days.
Boston Public Library
Boston Public Library
13 minutes' walk
Boston Public Library, a stunning architectural gem, offers free tours showcasing its grand interiors and rich history.
Isabella Stewart Gardner Museum
Isabella Stewart Gardner Museum
20 minutes' walk
The Isabella Stewart Gardner Museum houses an impressive art collection in a Mediterranean-style palace, with beautiful gardens.
Boston Walking Tours
15 minutes' walk
Guided walking tours provide insights into Boston's rich history. Family-friendly options available during weekends.
Fenway Park Tours
12 minutes' walk
Immerse in baseball history with tours of Fenway Park. Tickets can be booked online ahead for the best experience.
Yoga on the Green
8 minutes' walk
Relaxing outdoor yoga sessions at Boston Common, offering perfect grounding and serenity amidst the urban bustle.
Sonsie
Sonsie
3 minutes' walk
Sonsie offers casual dining with French-American cuisine and vibrant atmosphere, perfect for brunch and dinner.
Pad Thai Cafe
Pad Thai Cafe
4 minutes' walk
Authentic Thai flavors in a cozy atmosphere with vegetarian and gluten-free options available.
Boston Burger Company
Boston Burger Company
3 minutes' walk
Known for gourmet burgers and inventive toppings, this casual spot is ideal for a quick, satisfying meal.
Boston Symphony Hall
Boston Symphony Hall
8 minutes' walk
Boston Symphony Hall hosts world-class music performances in a stunning setting, featuring a variety of genres.
Improv Asylum
12 minutes' walk
A comedy theater known for its improvisational shows, providing laughter for all ages in a lively environment.
House of Blues
10 minutes' drive
A vibrant music venue hosting popular concerts and events, with a unique Southern-inspired atmosphere.
Tips on navigating the city
  • City Centre
    Boston 34 min  ·  1.7 mi
  • Airports
    Logan (BOS) 22 min  ·  9.1 mi
    Worcester Regional (ORH) 114 min  ·  46.9 mi
  • Train
    Beacon Street Station 12 min  ·  3300 ft
  • Bus
    Bus stop 2 min  ·  400 ft
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of USD 21.5 per person.
Pets
Pets are not allowed.
Number of floors:
11
Number of rooms:
399

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review summary
Based on recent reviews
Powered by AI
CitizenM Boston Back Bay is frequently described as a modern and clean hotel, conveniently located near the train station, Commonwealth Avenue, and Newbury Street. Guests appreciate the proximity to Fenway Park and attractions in the city center. The rooms, though some guests find them small, feature comfortable beds and modern amenities, including tablet-controlled lighting, TV, and temperature. A great breakfast buffet is also a commonly highlighted perk.
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Review score
Based on 3 verified reviews
8.1 /10
Great
100%
Recommend
Location
9.5/10
Cleanliness
9.0/10
Paid Wi-Fi
7.9/10
Value for money
8.2/10
Pros
Modern design
Helpful staff
Outdoor space
Cons
Small room
Guest reviews
based on 3 reviews
8.1/10
based on 4527 reviews
8.7/10
Howard from United States
Couple
King Room
3 nights in November 2025
|
Reviewed: January 30, 2026
6/10

underwhelming experience

cramped room confusing kiosks
The room felt cramped. I booked a king room, but it barely fit the bed. furthermore, the self check-in kiosks were confusing. there was little guidance and no staff readily available to assist. it felt impersonal and inefficient.
0 Helpful
Liam from Ireland
Business traveller
King Room
3 nights in November 2025
|
Reviewed: January 18, 2026
9/10
subway station fast elevators quiet hallways
The subway station proximity made transportation simple. Fast elevators were convenient. I found the hotel generally quiet, even in the hallways.
i could not request room cleaning the day of my stay.
0 Helpful
sean from united kingdom
Single
king room
3 nights in November 2025
|
Reviewed: November 27, 2025
9.3/10

convenient stay near hynes convention center

practical room great location comfortable bed
the room was clean and practical. everything felt brand new. the location is ideal for solo travelers like me. the bed was big and comfortable.
i had to check myself in using a kiosk. it reminded me of a fast food restaurant experience. it was not the customer service i expected.
Location
10/10
the hotel has easy access to transit options and is a short walk to the hynes convention center. newbury street is nearby. the area is nice for exploring, especially the bay area.
Dining
9/10
the breakfast offered several options. i tried bacon, scrambled eggs, and different types of bread. the hotel lobby provided enough space for eating and working. the coffee was good too!
Service
9/10
the staff were friendly and helpful with my requests. they assisted with check-in. i found them courteous. they were willing to help with information.
0 Helpful
|
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